Privacy

Scope

Your privacy is important to us, and so is being transparent about how we collect, store, and use information about you.

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our premises or events or by communicating with us), unless a different policy is displayed.

Floater is a brand owned by Yashbeer Singh, residing at Shantaram Park, Gotheghar, Shahapur, Thane, Maharashtra, India.

How we handle your data

We work continuously to ensure that your personal privacy is protected when you use our Services.

• Your personal data is processed in accordance with applicable legislation (the GDPR).
• We only store the data related to our Services and the data you provide to us. For example your Slack name or your email.
• We do not sell your data with any other party.
• We safeguard your data with technical solutions, processes, and training.
• Data related to Floater tickets created in your account is retained as long as your account is active.
• Your account becomes inactive if no Floater tickets have been created for the last 90 days.
• You can at any time reach out to us and ask us to remove data relating to you.
• Contact us at `privacy [at] floater.dev` to delete, transfer or access your data.

Our service with Slack

We provide a solution that works inside of Slack, which trusts the way Slack is managing the data for you as a customer to Slack.

The technical solution we provide does only access the data we need to provide the functionality we include to you as a customer of ours. In relation to Slack data we only process the data you give access to according to the security permissions that the bot requires. Data is primarily consumed from the Slack channels where you as a customer specifically invite the Bot.

Event data that we evaluate, but do not store, inside of channels: reactions (emojis), messages and threads, bot actions (e.g filtering). Data that we store is only related to the Tickets e.g we do not store all messages but only those related to a Ticket.

Compliance

Our technical solution is hosted within Amazon Web Services (AWS). The complete list of their compliance and security specifications can be found here:
https://aws.amazon.com/compliance/programs/

Information security

All data information is encrypted in transit and at rest using the most up to date secured ciphers and AES-256.

Amazon Web Services (AWS) has years of experience in designing, building and operating large-scale data centres. Physical access to these data centres is strictly controlled by professional security personnel. Authorized personnel must go through multiple authentication steps to gain access to these data centres. The design and precise location of these data centres constitute classified information to which, for security reasons, only selected members of the Amazon staff have access.

We never store any credit card information in our databases. All sensitive payment information is handled securely by our partners. All communication with our payment partner is encrypted in accordance with industry standards. Passwords are always saved one-way encrypted in our databases.

Contact Us

If you have questions or concerns about how your information is handled, please direct your inquiry to our team.