Floater is a mini helpdesk that lets you create and manage tickets directly on Slack.
It can enable your teams to submit tickets and resolve them without ever leaving Slack.
Let's say, Richa from the marketing team needs some data — maybe top 10 users — to feature in her monthly newsletter.
This data can be shared by the analytics team, say Shagun. How would Richa raise this request to Shagun?
One way is to message on the Slack channel and tag @shagun.
Shagun likely receives 7-8 such requests daily from different teams. Don't you think, it'll be tough for her to keep track of all these requests?
The other way, use the Floater app on Slack —
Make it easier for employees to submit tickets. Resolve them directly on Slack.
Track clients centrally. Set due dates and follow up with them diligently.
List down your best customers and provide visibility to your team on threads.
Turn DMs and cluttered channels into manageable HR requests.